This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

changed web host now email has lost all directories

  • 1 baphendule
  • 1 inale nkinga
  • 9 views
  • Igcine ukuphendulwa ngu user01229325

busy_manager
busy_manager
more options

Recently changed from 1&1 to Bluehost, kept same email address but obviously changed account settings. Now in Thunderbird all the old directories and saved email has disappeared in Thunderbird. Why? How do I get them back? The old host account was IMAP as is the new one. I really need the directories and the saved email, which by now is most likely gone from the old server. Already checked here the 'Moving Your Profile Folder' and 'Recovering a Profile That Suddenly Disappeared' articles and they did not seem to have the solution. Thanks in advance for any and all suggestions!

Recently changed from 1&1 to Bluehost, kept same email address but obviously changed account settings. Now in Thunderbird all the old directories and saved email has disappeared in Thunderbird. Why? How do I get them back? The old host account was IMAP as is the new one. I really need the directories and the saved email, which by now is most likely gone from the old server. Already checked here the 'Moving Your Profile Folder' and 'Recovering a Profile That Suddenly Disappeared' articles and they did not seem to have the solution. Thanks in advance for any and all suggestions!

All Replies (1)

user01229325
user01229325
more options

IMAP is server based. You should have saved copies of your email to the Local Folders of Thunderbird on your computer before switching server. If the old hosting service has cleared the messages off the server there is not much you can do now. You might contact them to see if the data is still available.