This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

tb not responding, even in safe mode with networking enabled?

  • 4 uphendule
  • 1 inale nkinga
  • 2 views
  • Igcine ukuphendulwa ngu Wayne Mery

more options

Hi,

I've read many of the questions relating to TB not responding and it appears that it is related to anti virus, however I've restarted windows 7 in safe mode with networking, however TB still not responding. I've also ran TB in safe mode while still in windows safe mode and still not responding. I've uninstalled & re-installed TB all to no avail. I've uninstalled a program I recently installed although it was unrelated but still no change.

Hi, I've read many of the questions relating to TB not responding and it appears that it is related to anti virus, however I've restarted windows 7 in safe mode with networking, however TB still not responding. I've also ran TB in safe mode while still in windows safe mode and still not responding. I've uninstalled & re-installed TB all to no avail. I've uninstalled a program I recently installed although it was unrelated but still no change.

All Replies (4)

more options

I solved it by going in to Tools/Options/Advance then unchecking Enable Global Search & Indexer

more options

Is your computer a little on the "slow side of things" historically the global search was something of an issue back when it was first introduced. It can sometime be an issue while the initial synchronization of large mail stores occurs. But this is almost always on lower powered machines

Does your machine specification come close the these minimums ?

   Pentium 4 or newer processor that supports SSE2
   1GB RAM
   200 MB hard drive space
more options

Matt said

Is your computer a little on the "slow side of things" historically the global search was something of an issue back when it was first introduced. It can sometime be an issue while the initial synchronization of large mail stores occurs. But this is almost always on lower powered machines Does your machine specification come close the these minimums ? Pentium 4 or newer processor that supports SSE2 1GB RAM 200 MB hard drive space

The PC is an HP Pavillion AMD Phenom II X4 955 8GB Ram 1TB HDD

more options

1. visit help | troubleshooting | profile | click show folder. how large is global-messages-db.sqlite

2. how many gmail accounts, and what is size of the acounts in GB?