This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Keep getting an "UIComponent is null" error. Closing the browser gets rid of it only for a few days.

  • 2 uphendule
  • 1 inale nkinga
  • 1 view
  • Igcine ukuphendulwa ngu cor-el

mjmontgo
mjmontgo
more options

Using FF 31.6.0 on a Dell laptop with Win 7. Using a VPN to access my company's network.

While working, the following error will suddenly appear out of nowhere:

UIComponent is null ADF_FACES-60097:For more information, please see the server's error log for an entry beginning with: ADF_FACES-60096:Server Exception during PPR, #6811

If you click on the OK button to close it, it pops right back up, barring you from updating the window.

If I close the tab, it appears on other tabs too. If I close the browser, it goes away for a few days, then pops up again.

Please help!

Using FF 31.6.0 on a Dell laptop with Win 7. Using a VPN to access my company's network. While working, the following error will suddenly appear out of nowhere: UIComponent is null ADF_FACES-60097:For more information, please see the server's error log for an entry beginning with: ADF_FACES-60096:Server Exception during PPR, #6811 If you click on the OK button to close it, it pops right back up, barring you from updating the window. If I close the tab, it appears on other tabs too. If I close the browser, it goes away for a few days, then pops up again. Please help!

Okulungisiwe ngu mjmontgo

All Replies (2)

FredMcD
FredMcD
more options

Is there a reason you are using a very old version of Firefox?

Download Firefox Full Installer For All languages And Systems {web link}

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options) key, and then starting Firefox. Is the problem still there?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Are you using a bookmark to reach this page?

If that is the case then the bookmark might be corrupted.

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and remove cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window