Join the Mozilla’s Test Days event from Dec 2–8 to test the new Firefox address bar on Firefox Beta 134 and get a chance to win Mozilla swag vouchers! 🎁

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Mozilla disruption

  • 2 uphendule
  • 1 inale nkinga
  • 2 views
  • Igcine ukuphendulwa ngu cor-el

more options

Sirs, I have used Mozilla for years...no problems until today. I turned on computer (per normal) and a Mozilla icon pops up to allow Mozilla access. OK, I did. Once you were done, I proceeded to download my files as normal. Now, I can no longer get into any URL. "There's a problem with this page." I turned everything off and tried again...no difference.

What to do? I have Microsoft Please call me at ... EDIT telephone number deleted. Privacy issue. Please do not post telephone numbers, this is a public forum & indexed by search engines. ~J99

I'm stuck and need help quickly.

Thank you

Sirs, I have used Mozilla for years...no problems until today. I turned on computer (per normal) and a Mozilla icon pops up to allow Mozilla access. OK, I did. Once you were done, I proceeded to download my files as normal. Now, I can no longer get into any URL. "There's a problem with this page." I turned everything off and tried again...no difference. What to do? I have Microsoft Please call me at ...<sub> EDIT telephone number deleted. Privacy issue. Please do not post telephone numbers, this is a public forum & indexed by search engines. ~J99</sub I'm stuck and need help quickly. Thank you

Okulungisiwe ngu John99

Isisombululo esikhethiwe

Does the location/address bar still work, possibly to open a built-in page like about:home?

It is possible that your security software (firewall, anti-virus) blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full, unrestricted, access to install for Firefox and the plugin-container process and the updater process.

See:

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (2)

more options
more options

Isisombululo Esikhethiwe

Does the location/address bar still work, possibly to open a built-in page like about:home?

It is possible that your security software (firewall, anti-virus) blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full, unrestricted, access to install for Firefox and the plugin-container process and the updater process.

See: