This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

firefox won't play bbc iplayer

  • 2 uphendule
  • 1 inale nkinga
  • 1 view
  • Igcine ukuphendulwa ngu FredMcD

barbfit
barbfit
more options

I live in Canada and use Zenmate to access BBC iPlayer and ITV, for some unknown reason and all of a sudden, I cannot watch BBC iPlayer, it says "content doesn't seem to be working" try again!!!, Zenmate is still working, as I have an IP address in the UK, and it doesn't say you are not in the UK, plus ITV works!!!!. so something is wrong in Firefox, and could have happened when Firefox updated itself a week ago. I switched back to 39.0 Beta1.

Any help would be appreciated.

Barbfit

I live in Canada and use Zenmate to access BBC iPlayer and ITV, for some unknown reason and all of a sudden, I cannot watch BBC iPlayer, it says "content doesn't seem to be working" try again!!!, Zenmate is still working, as I have an IP address in the UK, and it doesn't say you are not in the UK, plus ITV works!!!!. so something is wrong in Firefox, and could have happened when Firefox updated itself a week ago. I switched back to 39.0 Beta1. Any help would be appreciated. Barbfit

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Clear the cache and remove cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window
FredMcD
FredMcD
more options

Update your Flash Player Version 17.0.0.188
https://www.adobe.com/products/flashplayer/distribution3.html

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration