This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Firefox crashes

  • 1 baphendule
  • 3 zinale nkinga
  • 7 views
  • Igcine ukuphendulwa ngu philipp

more options

I've got a crash after 5 minutes on firefox start. There's no fix. I haven't any plugins.

My Crash ID: bp-f50bc704-2f94-4cd3-abb0-d27422150614

I've got a crash after 5 minutes on firefox start. There's no fix. I haven't any plugins. My Crash ID: bp-f50bc704-2f94-4cd3-abb0-d27422150614

All Replies (1)

more options

hello, thanks for providing a crash id - this appears to be a problem with malware, so please run a full scan of your system with different security tools like the free version of malwarebytes, adwcleaner, microsoft safety scanner & kaspersky security scan.

Troubleshoot Firefox issues caused by malware