This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Since July 2nd, my Gmail won't download into Tbird.

  • 2 uphendule
  • 3 zinale nkinga
  • 7 views
  • Igcine ukuphendulwa ngu Matt

more options

I hadn't changed anything in my Gmail accounts or in Tbird when it stopped working. Yesterday I updated Tbird to 38 thinking it resolve the issue. Download still isn't working. I'm not using 2-step verification in Google. Any suggestions?

I hadn't changed anything in my Gmail accounts or in Tbird when it stopped working. Yesterday I updated Tbird to 38 thinking it resolve the issue. Download still isn't working. I'm not using 2-step verification in Google. Any suggestions?

Isisombululo esikhethiwe

Problem solved with System Restore and reinstall of Tbird 38.

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (2)

more options

Isisombululo Esikhethiwe

Problem solved with System Restore and reinstall of Tbird 38.

more options

If you are using IMAP with Google, it may well be a good idea to change the authentication method to oauth2

This is a new connection method for Thunderbird V38 solely for Gmail (nice having a 10,000lb Gorilla in the room) which sidesteps all the issues relating to two factor authentication and access for less secure apps on the gmail site. For gmail it will eventually become compulsory, hence the inclusion of a web authentication method in a mail client.