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Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

slowness in receiving emails, displaying screens, (today part of Inbox in no date order displayed but system frozen) etc...unworkable..please help

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  • Igcine ukuphendulwa ngu Wayne Mery

Darcie
Darcie
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I have Mozilla Firebird which has been getting slower and slower, now crashes frequently, slow in receiving emails - yesterday took about 15 minutes to receive emails and crashed twice - today Inbox displays half a screen in no date order and sender only with no subject for the second half - then screen froze. I do have trouble with my broadband because of slow speeds but think something particular to Thunderbird Email is now causing more problems. I am not particularly computer savvy and have looked up some remedies but do not understand how to access information.

I have Mozilla Firebird which has been getting slower and slower, now crashes frequently, slow in receiving emails - yesterday took about 15 minutes to receive emails and crashed twice - today Inbox displays half a screen in no date order and sender only with no subject for the second half - then screen froze. I do have trouble with my broadband because of slow speeds but think something particular to Thunderbird Email is now causing more problems. I am not particularly computer savvy and have looked up some remedies but do not understand how to access information.

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Wayne Mery
Wayne Mery
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Start *Windows'* safe mode with networking enabled - win8 http://windows.microsoft.com/en-us/windows-8/windows-startup-settings-safe-mode - win7 http://windows.microsoft.com/en-us/windows/start-computer-safe-mode#start-computer-safe-mode=windows-7 - XP http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/boot_failsafe.mspx

Still In Windows safe mode, start thunderbird in safe mode - http://support.mozillamessaging.com/en-US/kb/safe-mode

Does problem go away?

Also, if you are really crashing then you can get crash report IDs. Please post them here. see https://support.mozilla.org/en-US/kb/mozilla-crash-reporter#w_viewing-crash-reports

Wayne Mery
Wayne Mery
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Hi Darcie.

Can you give us an update please? We'd like to understand and know your situation, even if you resolved it.

Thanks