This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

"Archives" folder doesn't sync

more options

When I try to sync my "Archives" folder with my Outlook.com account, I get an error message saying the folder doesn't exist on my Outlook.com account. Should I do this the hard way and re-configure my account as if I had never used it with Thunderbird, or what? I am able to move all the messages out of the Archives folder into another folder such as the "Inbox" folder or the "Sent" folder, but when I try to move a message into the "Archives" folder, it doesn't cooperate. Is there an easy way to make sure my account is configured correctly so that I can do anything with my messages just as well as I can on Outlook.com in Firefox or any other web browser? If there is a one-click solution to repairing my account on Thunderbird, that would work for me.

Another issue I am having is that when I move a message I just sent from my "Sent" folder to the "Archives" folder on Thunderbird, it doesn't simply move the message into the "Archives" folder, it creates a sub-folder in the "Archives" folder called "Sent", which not only is an issue on Thunderbird, but also goes onto my Outlook.com account on any web browser, which causes even more issues. Outlook.com doesn't support sub-folders, which I don't want on my email account anyway. They actually appear as sub-folders on Outlook.com, but all I get is an error message when I try to open them. Thankfully, I am able to delete them on Thunderbird.

When I try to sync my "Archives" folder with my Outlook.com account, I get an error message saying the folder doesn't exist on my Outlook.com account. Should I do this the hard way and re-configure my account as if I had never used it with Thunderbird, or what? I am able to move all the messages out of the Archives folder into another folder such as the "Inbox" folder or the "Sent" folder, but when I try to move a message into the "Archives" folder, it doesn't cooperate. Is there an easy way to make sure my account is configured correctly so that I can do anything with my messages just as well as I can on Outlook.com in Firefox or any other web browser? If there is a one-click solution to repairing my account on Thunderbird, that would work for me. Another issue I am having is that when I move a message I just sent from my "Sent" folder to the "Archives" folder on Thunderbird, it doesn't simply move the message into the "Archives" folder, it creates a sub-folder in the "Archives" folder called "Sent", which not only is an issue on Thunderbird, but also goes onto my Outlook.com account on any web browser, which causes even more issues. Outlook.com doesn't support sub-folders, which I don't want on my email account anyway. They actually appear as sub-folders on Outlook.com, but all I get is an error message when I try to open them. Thankfully, I am able to delete them on Thunderbird.
Ama-screenshot ananyekiwe

Okulungisiwe ngu Thomas J. Seymour

All Replies (1)

more options

Disregard. I am actually able to do everything with my messages just fine. Maybe this was just a one-time occurrence.