Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

I lost my favorites when I refreshed my firefox, where did they go?

cdndbs
cdndbs
more options

I refreshed firefox and lost all my favorites. I was told I did not need the old firefox data file so I deleted it. Now I can not retrieve my old favorites and I could really use them.

I refreshed firefox and lost all my favorites. I was told I did not need the old firefox data file so I deleted it. Now I can not retrieve my old favorites and I could really use them.

All Replies (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Can you recover the Old Firefox Data folder from the Windows Recycle Bin? (If necessary: How do I make the Recycle Bin appear on my desktop in Windows Vista or in Windows XP?)

If that doesn't work, you could try an "undelete" tool such as this: https://www.piriform.com/recuva -- that sometimes works

Here are two things to try:

The following article has the steps to call up the Restore feature. If backups are available in your current Firefox profile (settings) folder, they should be listed by date:

Restore bookmarks from backup or move them to another computer

If you get your Old Firefox Data folder back:

Try restoring a bookmark backup from the Old Firefox Data folder on your desktop. Check inside for a semi-randomly-named folder and check inside there for a folder named bookmarkbackups. If you have that, please use the article under #1 above but use the "Choose File" option to restore one of the backups from the folder on your desktop.

Any luck?