This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Hola ,dice que nuestro perfil ha desaparecido ¿que hago?

  • 2 uphendule
  • 1 inale nkinga
  • 4 views
  • Igcine ukuphendulwa ngu Noctuido

more options

Arriba de la barra de herramientas, solo me aparece una opción que es "firefox"

Arriba de la barra de herramientas, solo me aparece una opción que es "firefox"

All Replies (2)

more options

En que sistema operativo? Podrías anexar una captura de pantalla?

more options

Probablemente se te haya creado un nuevo perfil. Mira esto para restaurarlo: https://support.mozilla.org/es/kb/Marcadores%20desaparecidos#w_determinar-si-firefox-ha-creado-un-nuevo-perfil



Saludos.