This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

tiles won't move in Words with Friends

  • 2 uphendule
  • 1 inale nkinga
  • 11 views
  • Igcine ukuphendulwa ngu cor-el

more options

I am playing Words with Friends through the Facebook page. I click on a tile and drag it to the location I want, but it won't move. Also, I get the spinning circle (spin, spin, spin) while on the Words with Friends section of Facebook. I am using an Acer laptop and running Windows 10.

Firefox is not responding right now so I can't add the troubleshooting info that you want ...

I am playing Words with Friends through the Facebook page. I click on a tile and drag it to the location I want, but it won't move. Also, I get the spinning circle (spin, spin, spin) while on the Words with Friends section of Facebook. I am using an Acer laptop and running Windows 10. Firefox is not responding right now so I can't add the troubleshooting info that you want ...

All Replies (2)

more options

Have you tried to turn off "Hardware acceleration " ? Goto menu>option>advanced>general . Uncheck Use hardware acceleration when available. May be any of installed plugin or extension cause this . So, turn them from active to "never active " and see if the problem gone. menu>addon>plugin>choose from list and turn them off. similarly do with extensions .

Install Yescript and In the YesScript Blacklist dialog, type the URL of the site that's giving you problems in the text box. (do this after restarting firefox and then go to addons tab>extension ).

Support thread : Firefox hangs or not responding

more options

You can check for problems with current Shockwave Flash plugin versions and try this:

See also:


Start Firefox in Safe Mode to check if one of the extensions (Firefox menu button/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox menu button/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window