This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Should I update Firefox video player on my laptop?

more options

My computer is saying I should update this but my protection says this is a virus and I'm confused. Should I bypass my protection or not?

My computer is saying I should update this but my protection says this is a virus and I'm confused. Should I bypass my protection or not?

Okulungisiwe ngu NoahSUMO

All Replies (2)

more options

Be wary of updating "Firefox Video Player" there is not a built in video player in Firefox except the HTML5 player. I believe Flash is not supported on most android devices as well.

more options

Do you have Windows or Mac?

I suspect this is caused by the "MediaPlayer" add-on. I strongly recommend removing it, using the following steps:

Disable ALL nonessential or unrecognized extensions on the Add-ons page. Either:

  • Windows: Ctrl+Shift+a
  • Mac: Cmd+Shift+a
  • Either: "3-bar" menu button (or Tools menu) > Add-ons

In the left column, click Extensions. Then case a critical eye over the list on the right and, if in doubt, disable (or remove). Especially if you find something called MediaPlayer. Bear in mind that all extensions are optional and none are included with Firefox when you first get it.

Often a link will appear above at least one disabled extension to restart Firefox. You can complete your work on the tab and click one of the links as the last step.

Does that get rid of the messages?