This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Firefox crashes when openins scripts.sophus3.com

  • 1 baphendule
  • 1 inale nkinga
  • 1 view
  • Igcine ukuphendulwa ngu FredMcD

more options

When I open certain websites firefox crashes and eventyally task manager shuts it.

At the bottom of the page it is trying to access scrips.sophus3.com

crash report

Problem signature:

 Problem Event Name:	AppHangB1
 Application Name:	firefox.exe
 Application Version:	42.0.0.5780
 Application Timestamp:	5632ba5c
 Hang Signature:	93ad
 Hang Type:	134217728
 OS Version:	6.3.9600.2.0.0.768.101
 Locale ID:	2057
 Additional Hang Signature 1:	93add830679b154b4b244f2e0061dbf1
 Additional Hang Signature 2:	3b93
 Additional Hang Signature 3:	3b936e0a46cb2ad8547daf26435ac514
 Additional Hang Signature 4:	93ad
 Additional Hang Signature 5:	93add830679b154b4b244f2e0061dbf1
 Additional Hang Signature 6:	3b93
 Additional Hang Signature 7:	3b936e0a46cb2ad8547daf26435ac514

Thanks in advance, please dont make me use chrome :(

When I open certain websites firefox crashes and eventyally task manager shuts it. At the bottom of the page it is trying to access scrips.sophus3.com crash report Problem signature: Problem Event Name: AppHangB1 Application Name: firefox.exe Application Version: 42.0.0.5780 Application Timestamp: 5632ba5c Hang Signature: 93ad Hang Type: 134217728 OS Version: 6.3.9600.2.0.0.768.101 Locale ID: 2057 Additional Hang Signature 1: 93add830679b154b4b244f2e0061dbf1 Additional Hang Signature 2: 3b93 Additional Hang Signature 3: 3b936e0a46cb2ad8547daf26435ac514 Additional Hang Signature 4: 93ad Additional Hang Signature 5: 93add830679b154b4b244f2e0061dbf1 Additional Hang Signature 6: 3b93 Additional Hang Signature 7: 3b936e0a46cb2ad8547daf26435ac514 Thanks in advance, please dont make me use chrome :(

All Replies (1)

more options

Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29