This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

i have lost my master password for the Software Security Device. Which means i am having trouble logging in to other browsers.

  • 2 uphendule
  • 2 zinale nkinga
  • 1 view
  • Igcine ukuphendulwa ngu cor-el

8612058
8612058
more options

If i try to login to yahoo for example, a message box appears, saying "Password Required". "You must enter the master password for the software security device", before i have a chance to enter any login details. So the problem is that i can't remember what the master password is.

If i try to login to yahoo for example, a message box appears, saying "Password Required". "You must enter the master password for the software security device", before i have a chance to enter any login details. So the problem is that i can't remember what the master password is.

All Replies (2)

the-edmeister
the-edmeister
  • Moderator
more options

See this - https://support.mozilla.org/en-US/kb/reset-your-master-password-if-you-forgot-it

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Is this a problem with connecting to Sync?

If the chrome URL (chrome://pippki/content/resetpassword.xul) isn't working then delete the logins.json and key3.db files in the Firefox profile folder.

You can use this button to go to the current Firefox profile folder:

You lose all passwords stored in the Password Manager if you reset the Master Password by using the chrome URL or delete the logins.json and key3.db files.