This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

If I highlight an email in the inbox and then click on the junk icon in the toolbar, the word JUNK changes to NOT JUNK and the junk email remains in the inbox.

  • 2 uphendule
  • 1 inale nkinga
  • 7 views
  • Igcine ukuphendulwa ngu ArtthurK

ArtthurK
ArtthurK
more options

Also, when I setup the account a Junk folder was created with a tear-drop icon next to it and also there is a folder labelled Junk Email. Why do I need both? Prior to the latest update highlighting an email in the inbox and clicking on the Junk icon in the toolbar moved it to the Junk folder. Help please. Thank you PLEASE RESPOND BY EMAIL. Thanks

Also, when I setup the account a Junk folder was created with a tear-drop icon next to it and also there is a folder labelled Junk Email. Why do I need both? Prior to the latest update highlighting an email in the inbox and clicking on the Junk icon in the toolbar moved it to the Junk folder. Help please. Thank you PLEASE RESPOND BY EMAIL. Thanks

All Replies (2)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

This sounds like an IMAP configuration issue. What mail provider are you using?

ArtthurK
ArtthurK Umnikazi wombuzo
more options

Thank for the help Matt. I am using Cablevision