This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Youtube videos won't load on any browser.

  • 3 uphendule
  • 4 zinale nkinga
  • 1 view
  • Igcine ukuphendulwa ngu cor-el

more options

This has been driving me crazy, out of nowhere today none of my browsers can load youtube videos, I've tried clearing my cache, going into safe mode, reinstalling Shockwave player, Adobe flash player, i've done everything. Videos just won't load, on Firefox and Chrome, the videos fully load(Even show a frame of the video) but refuse to play, on IE it loads and plays but very very slowly, to the part where there's no point in using it, and it can't be my internet because everything else works and the youtube videos work on my phone, Please help me!

This has been driving me crazy, out of nowhere today none of my browsers can load youtube videos, I've tried clearing my cache, going into safe mode, reinstalling Shockwave player, Adobe flash player, i've done everything. Videos just won't load, on Firefox and Chrome, the videos fully load(Even show a frame of the video) but refuse to play, on IE it loads and plays but very very slowly, to the part where there's no point in using it, and it can't be my internet because everything else works and the youtube videos work on my phone, Please help me!

All Replies (3)

more options

Is it just YouTube? What about other sites?

If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:


Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.

more options

FredMcD said

Is it just YouTube? What about other sites?

Oh, sorry, it just randomly fixed itself. Thank you anyway though! :O

more options

If multiple browsers were affected then a more likely cause has been security software that was blocking content. If it happens again then you can check the rules for the Firefox application in your security software.


It is possible that your firewall or other security software blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full, unrestricted, access to install for Firefox and the plugin-container process and the updater process.

See:

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) to see if that helps.