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Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Folders are missing only on Hotmail accounts

  • 1 baphendule
  • 2 zinale nkinga
  • 3 views
  • Igcine ukuphendulwa ngu christ1

Tripz40
Tripz40
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I see the folders when I first open Thunderbird for just a second but then they disappear. This just started happening a few days ago. I tried to subscribe to them which didn't help. This is happening on 2 Hotmail accounts and my other accounts (@live.com and @gmail.com) are not having this issue. I only have the Inbox and the Deleted folder showing on both Hotmail accounts. I can't get Drafts, Sent and other folders to show.

    • UPDATE- today ALL of my Microsoft accts (hotmail and live) had the same thing happen to them. gmail was not effected. I was able to get my folders back by going to Tools-Account Settings-Server Settings-Advanced and UNCHECKING the box "show only subscribed folders" as for some reason it is no longer possible to subscribe to anything but the Inbox and Deleted folders on a Microsoft acct.
I see the folders when I first open Thunderbird for just a second but then they disappear. This just started happening a few days ago. I tried to subscribe to them which didn't help. This is happening on 2 Hotmail accounts and my other accounts (@live.com and @gmail.com) are not having this issue. I only have the Inbox and the Deleted folder showing on both Hotmail accounts. I can't get Drafts, Sent and other folders to show. **UPDATE- today ALL of my Microsoft accts (hotmail and live) had the same thing happen to them. gmail was not effected. I was able to get my folders back by going to Tools-Account Settings-Server Settings-Advanced and UNCHECKING the box "show only subscribed folders" as for some reason it is no longer possible to subscribe to anything but the Inbox and Deleted folders on a Microsoft acct.

Okulungisiwe ngu Tripz40

All Replies (1)

christ1
christ1
  • Top 25 Contributor
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https://support.mozilla.org/en-US/questions/1105543#answer-834478