This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Firefox crashes

  • 1 baphendule
  • 1 inale nkinga
  • 2 views
  • Igcine ukuphendulwa ngu FredMcD

rfregoso
rfregoso
more options

after updating firefox keeps crashing, it will open on safe mode, but not in normal it only shows the report crash and nothing else I tried disabling the extentions, the plug ins and the hardware acceleration and the result is the same in normal mode it crashes. You recommend to set it to default theme, but this is not possible under safe mode absurd recommendation

after updating firefox keeps crashing, it will open on safe mode, but not in normal it only shows the report crash and nothing else I tried disabling the extentions, the plug ins and the hardware acceleration and the result is the same in normal mode it crashes. You recommend to set it to default theme, but this is not possible under safe mode absurd recommendation

All Replies (1)

FredMcD
FredMcD
more options

Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Restart Firefox. Are there any problems?