This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

I had download helper and it seems to have disappeared; where did it go?

more options

I had Download Helper Spinning at the top of my screen for a long time. It seems to have disappeared. How do I get it back?

I had Download Helper Spinning at the top of my screen for a long time. It seems to have disappeared. How do I get it back?

All Replies (1)

more options

Well, it seems you already have the latest update (5.4.2): https://addons.mozilla.org/firefox/addon/video-downloadhelper/

When an add-on button is missing from the toolbar, you might be able to add it back using the Customize tab. See this article for more information: Customize Firefox controls, buttons and toolbars.

Can you find it on another bar, or on the overflow list, or among the unused icons and relocate it where you want it?

If it's nowhere to be found, you can use the Restore Defaults button at the bottom of the Customize tab to reset the toolbars and hopefully that will straighten it out.

Any luck?

If not, this add-on has its own support site here where you might find the solution in an FAQ or forum post or pose a new question: http://www.downloadhelper.net/support.php