This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Email received claiming to be from Mozilla advising that I encrypt my information. Is this genuine?

  • 2 uphendule
  • 3 zinale nkinga
  • 1 view
  • Igcine ukuphendulwa ngu shushking

more options

I received an email today claiming to be from Mozilla advicing me to encrypt my data. Is this a genuine Mozilla email or someone trying to scam me into encryption for them to then charge to have the encryption removed?

I received an email today claiming to be from Mozilla advicing me to encrypt my data. Is this a genuine Mozilla email or someone trying to scam me into encryption for them to then charge to have the encryption removed?

Isisombululo esikhethiwe

Yes, it did come from mozilla@e.mozilla.org and so I will take it to be genuine and consider taking their recommendation to encrypt my files. Thank you for your help. Shushking

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 4

All Replies (2)

more options

hi, if you have signed up to receive newsletters from mozilla it's probably genuine. those are sent out from the address mozilla@e.mozilla.org and contain clear credits and a possibility to unsubscribe at the end.

more options

Isisombululo Esikhethiwe

Yes, it did come from mozilla@e.mozilla.org and so I will take it to be genuine and consider taking their recommendation to encrypt my files. Thank you for your help. Shushking