This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwavalwa lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Since moving from XP to Windows 7 OS, Thunderbird has been "not responding" consistantly. How can this be fixed?

  • 1 baphendule
  • 1 inale nkinga
  • 2 views
  • Igcine ukuphendulwa ngu Wayne Mery

lmobilio
lmobilio
more options

We have a user that recently moved from a Windows XP machine to a Windows 7 machine. She used Thunderbird Client for email successfully on XP. Since she has been moved to a Windows 7 machine, issues are being experienced on a regular basis. As we work our way down the folders, the system freezes with a "not responding" message.

Applying Outlook IMAP client has worked successfully without the same issues being experienced. If there a compatibility issue between Windows 7 and Thunderbird that could be causing the issue? What action can we take to determine the source of the issue?

We have a user that recently moved from a Windows XP machine to a Windows 7 machine. She used Thunderbird Client for email successfully on XP. Since she has been moved to a Windows 7 machine, issues are being experienced on a regular basis. As we work our way down the folders, the system freezes with a "not responding" message. Applying Outlook IMAP client has worked successfully without the same issues being experienced. If there a compatibility issue between Windows 7 and Thunderbird that could be causing the issue? What action can we take to determine the source of the issue?

Okulungisiwe ngu Wayne Mery

All Replies (1)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Start *Windows'* safe mode with networking enabled - win7 http://windows.microsoft.com/en-us/windows/start-computer-safe-mode#start-computer-safe-mode=windows-7

Still In Windows safe mode, start thunderbird in safe mode - https://support.mozilla.org/kb/safe-mode-thunderbird

Does problem go away?