This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

3/4s of email folders disappeard

  • 1 baphendule
  • 1 inale nkinga
  • 2 views
  • Igcine ukuphendulwa ngu Matt

stvmar550
stvmar550
more options

I wanted to delete the spam from its folder, I clicked on that folder and using the popup menu clicked delete. Well all the spam vanished along with the folder. Also 3/4s of the list of email folders did the same. Some went to the trash can and more went ? Where is a good question, where did they go? I went to the community with that question but they had one answer. One answer said to check the trash can where I found SOME, but also some couldn't be restored, so they were deleted. Where are the ones that were restored? Back where they came from, emails? Also the inbox for the email folders isn't at the top of the listings of folders, it's 4 from the bottom of what I have left. Any ideas?

I wanted to delete the spam from its folder, I clicked on that folder and using the popup menu clicked delete. Well all the spam vanished along with the folder. Also 3/4s of the list of email folders did the same. Some went to the trash can and more went ? Where is a good question, where did they go? I went to the community with that question but they had one answer. One answer said to check the trash can where I found SOME, but also some couldn't be restored, so they were deleted. Where are the ones that were restored? Back where they came from, emails? Also the inbox for the email folders isn't at the top of the listings of folders, it's 4 from the bottom of what I have left. Any ideas?

All Replies (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

This is the community support forum. I don't know where you were before, as this is your 6th question here, I would have thought you would know it was a community support forum.

So now about some information. Lots of background in your post, but precious little in the way of information.

Please add the troubleshooting information to your post To find the Troubleshooting information:

  • Open Help (or click on three-line-icon and select Help)
  • Choose Troubleshooting Information
  • Use the button Copy to clipboard to select all. Do not check box "Include account names"!
  • Paste this in your post.

Please also add the result of these troubleshooting steps to your post

  • Does Thunderbird work in TB Safe mode (see Thunderbird Safe Mode)?
  • Do you use anti-virus and firewall software? What is the version?
  • Who is the email provider?
  • Who is the internet provider?


Please post back with this information and any other questions you might have.