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Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Can't setup outlook mail account due to allegedly invalid credentials.

  • 4 uphendule
  • 1 inale nkinga
  • 3 views
  • Igcine ukuphendulwa ngu Matt

JBohacek
JBohacek
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I am trying to setup a mail account for outlook. But when I enter my email and password (both of which are 100% correct), the message says that "Configuration could not be verified". I'm using all the recommended settings and as mentioned, correct credentials (tried even copy pasting). It may be relevant to mention, that I use two step verification on my outlook account.

I am trying to setup a mail account for outlook. But when I enter my email and password (both of which are 100% correct), the message says that "Configuration could not be verified". I'm using all the recommended settings and as mentioned, correct credentials (tried even copy pasting). It may be relevant to mention, that I use two step verification on my outlook account.

All Replies (4)

Matt
Matt
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  • Top 10 Contributor
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Have you created an APP password for Thunderbird to use? I suggest you do.

JBohacek
JBohacek Umnikazi wombuzo
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I have now and unfortunately it bears no fruits. Also it should be noted that I have been successful with adding gmail account, so it is likely an issue bound with outlook. Also, here is an image of the setup window: https://support.cdn.mozilla.net/media/uploads/images/2016-07-16-23-46-11-44a50f.png

JBohacek
JBohacek Umnikazi wombuzo
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Well, never mind then.

Matt
Matt
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  • Top 10 Contributor
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There is nothing in that window to offer any additional information.

What anti virus do you use? We find some of them very aggressive and they block the setup process for accounts. I did not mention this as I thought you had managed to set up one account already.