This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Emails wont send.

  • 2 uphendule
  • 1 inale nkinga
  • 1 view
  • Igcine ukuphendulwa ngu Toad-Hall

more options

I recently changed my password for BT Mail and now I am not able to send emails in Thunderbird. I can still send them via BT Mail. What do I now need to do to be able to send emails in Thunderbird?

I recently changed my password for BT Mail and now I am not able to send emails in Thunderbird. I can still send them via BT Mail. What do I now need to do to be able to send emails in Thunderbird?

All Replies (2)

more options

Thunderbird should try the old password, fail and then ask you for the new one.

If you go to Tools|Options|Security|Passwords→Saved Passwords you can, in current versions of Thunderbird, right-click or double-click the old password and edit it in-situ.

Prior to this, the usual method was to delete the entry in order to force Thunderbird to ask you for a new password.

Okulungisiwe ngu Zenos

more options

In addition to Zenos' excellent advice:

If this is only upon sending you will be looking to edit the smtp:// mail account password. Make sure the UserName is full email address (it is usually the full email address) and the password is the one you use to access webmail.