This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Search on ebay goes to ask.com but doesn't on internet explorer

  • 8 uphendule
  • 3 zinale nkinga
  • 3 views
  • Igcine ukuphendulwa ngu John99

more options

When I search for an item on ebay it goes to the ask.com page using firefox. This does not occur on ebay when I go through Internet Explorer or Google

When I search for an item on ebay it goes to the ask.com page using firefox. This does not occur on ebay when I go through Internet Explorer or Google

All Replies (8)

more options

Are you using the eBay search bar or the Firefox search bar?

Type about:addons<enter> in the address bar to open your Add-ons Manager. Hot key; <Control>(Mac=<Command>)<Shift> A)

In the Add-ons Manager, on the left, select Extensions. Remove ask Anything. Now do the same in the computers Programs Folder.

Windows: Start > Control Panel > Uninstall Programs. Mac: Open the "Applications" folder. Linux: Check your user manual.

more options

Hi, Couldn't find ask.com anywhere. Found a item that said "reset firefox" which I tried, and it seems to have worked so far.

Thanks Jim L

more options

That was very good work. Well done. Please flag your last post as Solved Problem so others will know.

It could be the work of one of your add-ons.

more options

So I'm not the only one with this problem. I went to the add on manager and removed the ask extension. So now I have only two extensions, DownloadManager and InboxAce. There is nothing in my programs folder.

I didn't find a "reset firefox." Any further suggestions.

more options

Oh, I forgot to say that the ask problem is continuing.

more options

Bookmark and use this; Download the Mozilla Search Reset {web link} This add-on is very simple: on installation, it backs up and then resets your search preferences and home page to their default values, and then uninstalls itself. This affects the search bar, URL bar searches, and the home page.


Refresh Firefox {web link} is a LAST RESORT ! !

Refresh Firefox - reset add-ons and settings

If you're having problems with Firefox, refreshing it can help. The refresh feature fixes many issues by restoring Firefox to its default state while saving your essential information like bookmarks, passwords, and open tabs.

more options

Thanks for the suggestions Fred. Unfortunately, the problem continues, so when I get some time, I'll use the refresh firefox and see if that solves the issue.

more options

Hi haveforkwilltravel, If you continue t have problem please start your own question using /questions/new you will possibly have adware or malware on your computer.

If you post a new question please reply here to let us know so that we may follow it.