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Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

firefox patch ask to download but my avg says it's a virus and won't let me

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  • Igcine ukuphendulwa ngu kitch

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Usually playing farmville on facebook and it will pop up to download firefox\patch(2.)js......but when I try to download my AVG anti-virus says it's a threat and removes it.What should I do ?

Usually playing farmville on facebook and it will pop up to download firefox\patch(2.)js......but when I try to download my AVG anti-virus says it's a threat and removes it.What should I do ?

Isisombululo esikhethiwe

hi kitch, this is a scam tactic that is trying to trick you into installing malware, so don't download or execute this kind of stuff just because of a popup or redirect on a website! updates are handled automatically by firefox so you don't have to download anything for that (and you can always initiate a manual check for updates in the firefox menu ≡ > help ? > about firefox).

we suspect this is coming form "malvertising" (=ads placed on legitimate websites that redirect you to this fraudulent message), so using an adblocking addon like https://addons.mozilla.org/firefox/addon/ublock-origin/ would also help with that.

I found a fake Firefox update

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Isisombululo Esikhethiwe

hi kitch, this is a scam tactic that is trying to trick you into installing malware, so don't download or execute this kind of stuff just because of a popup or redirect on a website! updates are handled automatically by firefox so you don't have to download anything for that (and you can always initiate a manual check for updates in the firefox menu ≡ > help ? > about firefox).

we suspect this is coming form "malvertising" (=ads placed on legitimate websites that redirect you to this fraudulent message), so using an adblocking addon like https://addons.mozilla.org/firefox/addon/ublock-origin/ would also help with that.

I found a fake Firefox update

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thank you so much for this information....now I know