This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

failed to connect to the server

  • 2 uphendule
  • 1 inale nkinga
  • 3 views
  • Igcine ukuphendulwa ngu alveron

more options

Attempting to use older version of Firefox (required for work). 10.0.2 Entered username/password for Sync account, however it's also stipulating me for a recovery key. when I click on the "lost device" link, I receive the "Failed to connect to the server" error.

Attempting to use older version of Firefox (required for work). 10.0.2 Entered username/password for Sync account, however it's also stipulating me for a recovery key. when I click on the "lost device" link, I receive the "Failed to connect to the server" error.

Isisombululo esikhethiwe

hi alveron, the current sync system will only work with firefox version 29 & upwards. what you described there sounds like an older version (which used a different, now deprecated system of syncing data).

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (2)

more options

Isisombululo Esikhethiwe

hi alveron, the current sync system will only work with firefox version 29 & upwards. what you described there sounds like an older version (which used a different, now deprecated system of syncing data).

more options

Prompt post greatly appreciated.