This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

XML Parsing Error

  • 1 baphendule
  • 1 inale nkinga
  • 2 views
  • Igcine ukuphendulwa ngu ideato

roneelprasad
roneelprasad
more options

I have installed the latest version of Firefox and when i start firefox i get the error:

XML Parsing Error: undefined entity Location: chrome://browser/content/browser.xul Line Number 1530, Column 7: <label value="&charsetMenu.label;" class="panel-subview-header"/>

^


I have uninstalled and deleted the directory leftover and then reinstalled and that doesnt seem to solve it as mentioned in a previous help article.

When I do reinstall it, it works for a little while but then it goes back to the same thing. I looked at the addons when it did work and not sure which one could be doing the damage but I am unable to uninstall them to test. There are no extensions added as it was a clean install .Is this a problem with the latest version ?

The latest version of Firefox i downloaded was from the "Firefox Setup Stub 49.0.1.exe" file


I'm running Windows 7

thanks

Roneel

I have installed the latest version of Firefox and when i start firefox i get the error: XML Parsing Error: undefined entity Location: chrome://browser/content/browser.xul Line Number 1530, Column 7: <label value="&charsetMenu.label;" class="panel-subview-header"/> ------^ I have uninstalled and deleted the directory leftover and then reinstalled and that doesnt seem to solve it as mentioned in a previous help article. When I do reinstall it, it works for a little while but then it goes back to the same thing. I looked at the addons when it did work and not sure which one could be doing the damage but I am unable to uninstall them to test. There are no extensions added as it was a clean install .Is this a problem with the latest version ? The latest version of Firefox i downloaded was from the "Firefox Setup Stub 49.0.1.exe" file I'm running Windows 7 thanks Roneel

All Replies (1)

ideato
ideato
more options

Hello Roneel, the re-install is a good option but now please try one more time from the next full installer link : https://www.mozilla.org/en-US/firefox/all/

any luck ?