This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Trying to update 1Password add-on results in "Add on could not be downloaded because of a connection failure." error message.

sunhat66
sunhat66
more options

I noticed the thread talking about difficulty with add-ons due to connection failure. I am having the same problem but specifically with 1Password. This is a trusted site, and their site states that their add-on is compatible with Firefox. I know this is true because if I manually download the add-on and then manually install it, it works just fine. The connection failure is occurring when I try to auto-update the add-on here by clicking the Big Green Button: https://agilebits.com/onepassword/extensions.

I do have Firefox set up to auto-update add-ons too, but that wasn't working either. Before I manually updated the 1Password add-on yesterday, Firefox said that it hadn't updated this add-on since August 20, 2016.

According to one of 1Password's IT guys (I spoke online with Alex Hoffman), this is a known issue and they have apparently reached out to you before to get this issue fixed. It would be great if this could be resolved so I don't have to manually update the add-on every time!

Help, please.  :-) Thanks!

I noticed the thread talking about difficulty with add-ons due to connection failure. I am having the same problem but specifically with 1Password. This is a trusted site, and their site states that their add-on is compatible with Firefox. I know this is true because if I manually download the add-on and then manually install it, it works just fine. The connection failure is occurring when I try to auto-update the add-on here by clicking the Big Green Button: https://agilebits.com/onepassword/extensions. I do have Firefox set up to auto-update add-ons too, but that wasn't working either. Before I manually updated the 1Password add-on yesterday, Firefox said that it hadn't updated this add-on since August 20, 2016. According to one of 1Password's IT guys (I spoke online with Alex Hoffman), this is a known issue and they have apparently reached out to you before to get this issue fixed. It would be great if this could be resolved so I don't have to manually update the add-on every time! Help, please. :-) Thanks!

All Replies (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

The connection failure seems to be an issue for some users when you give permission to install while on the publishers site but the actual XPI file is served using a redirect to a different site. Since it doesn't affect all users, I suspect it is due to security software, but in past threads, I don't think I've seen a conclusive explanation.

In my case, the actual 1Password XPI file loaded from:

https://d13itkw33a7sus.cloudfront.net/dist/1P/ext/1Password-4.6.1.xpi

(The page uses a meta refresh tag to "push" the download:
<meta http-equiv="Refresh" content="1;https://d13itkw33a7sus.cloudfront.net/dist/1P/ext/1Password-4.6.1.xpi">)

Did the alternate download link work? I was shown this one:

https://cache.agilebits.com/dist/1P/ext/1Password-4.6.1.xpi

Not sure this is useful but for reference on the "connection failure" problem: