This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

emails not coming through - have to restart thunderbird

  • 1 baphendule
  • 1 inale nkinga
  • 2 views
  • Igcine ukuphendulwa ngu christ1

more options

Sometimes I know an email should be coming through, and even though I click on check messages, nothing shows up. Then hours later, they will suddenly appear. I have charter email & the emails are visible in the charter website. If I close and restart thunderbird on my PC the messages show up. But I would rather not have to do this all the time and sometimes miss important notices because they show up hours late. Is anyone else having this problem?

Sometimes I know an email should be coming through, and even though I click on check messages, nothing shows up. Then hours later, they will suddenly appear. I have charter email & the emails are visible in the charter website. If I close and restart thunderbird on my PC the messages show up. But I would rather not have to do this all the time and sometimes miss important notices because they show up hours late. Is anyone else having this problem?

All Replies (1)

more options

This is a known problem with the Charter IMAP server, and many people have complained about it here. Whatever Charter tell you, you'll have to complain to them, and urge them to fix their server. Also see https://support.mozilla.org/en-US/questions/1145471