This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Since upgrading Firefox to 53.0 Video Download Helper is no longer working as before

  • 2 uphendule
  • 4 zinale nkinga
  • 3 views
  • Igcine ukuphendulwa ngu Sejourneur

Sejourneur
Sejourneur
more options

Video Download Helper has been a very useful add-on and has enabled me to download videos from various sites.

Since upgrading Firefox earlier today, VDH seems to just download the file header (or whatever it's called), then says it's complete.

I'm trying to grab some soaps that my wife missed earlier this week, so now it's not working, somehow or other that is my fault. Apparently I shouldn't have installed the Firefox upgrade before I knew VDH would work as before. Dont ask!

Video Download Helper has been a very useful add-on and has enabled me to download videos from various sites. Since upgrading Firefox earlier today, VDH seems to just download the file header (or whatever it's called), then says it's complete. I'm trying to grab some soaps that my wife missed earlier this week, so now it's not working, somehow or other that is my fault. Apparently I shouldn't have installed the Firefox upgrade before I knew VDH would work as before. Dont ask!

All Replies (2)

Sejourneur
Sejourneur Umnikazi wombuzo
more options

A PS to the previous message. When video download helper didn't work after updating Firefox, I: 

1.uninstalled the vdh add-on, then added it on again. That didn't work.
2. uninstalled firefox, rebooted, downloaded and installed Firefox again then followed up by installing the video add-on. That didn't work either.

Not being particularly computer-literate, I don't know what else to try, other than posting a query here.

Sejourneur
Sejourneur Umnikazi wombuzo
more options

Sejourneur said

A PS to the previous message. When video download helper didn't work after updating Firefox, I: 1.uninstalled the vdh add-on, then added it on again. That didn't work. 2. uninstalled firefox, rebooted, downloaded and installed Firefox again then followed up by installing the video add-on. That didn't work either. Not being particularly computer-literate, I don't know what else to try, other than posting a query here. Tidied up previous post of this msg as it wasn't word wrapping, so was hard to read.