This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

I have changed my password using the tools options menu-items. It will not work after restarting thunderbird.

  • 5 uphendule
  • 4 zinale nkinga
  • 12 views
  • Igcine ukuphendulwa ngu tlwthomas

tlwthomas
tlwthomas
more options

After changing my password to one of my e-mail accounts, using, tools->options->passwords, Thunderbird refuses to open my e-mail account, a second time, after logging out and logging back in. A dialog box appears and asks for the password. 

   After entering the password into the dialog box, and pressing enter, the specified account is opened, and it functions

as normal. After checking the tools->options->passwords field, the correct password, is in tact but Thunderbird refuses to retain the password. I do not wish to use wallet or a master password. 

   Any help would be greatly appreciated. Version is 	45.8.0  Win7 Pro x64

thanks

After changing my password to one of my e-mail accounts, using, tools->options->passwords, Thunderbird refuses to open my e-mail account, a second time, after logging out and logging back in. A dialog box appears and asks for the password. After entering the password into the dialog box, and pressing enter, the specified account is opened, and it functions as normal. After checking the tools->options->passwords field, the correct password, is in tact but Thunderbird refuses to retain the password. I do not wish to use wallet or a master password. Any help would be greatly appreciated. Version is 45.8.0 Win7 Pro x64 thanks

Isisombululo esikhethiwe

Hello Airmail 

   I figured out the problem. I did not select the check box "Manage password with password manager" before. This Time I did. Then I went into tools-options- passwords to double check. Apparently Thunderbird changed the prefix to my account and added a whole other line .... from "SMTP:/MAIL.PINN.NET. blah blah blah" to 
"MAILBOX:/PINN.NET.blah blah blah"

Thanks tlwthomas

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (5)

user01229325
user01229325
more options

Did you change the password with your email provider? If not you need to.

tlwthomas
tlwthomas Umnikazi wombuzo
more options

Hello airmail 

      Yes, I had to change the password with my mail provider. That is the reason that i had to change it in Thunderbird. Thanks anyway.
user01229325
user01229325
more options

Stop putting spaces at the beginning of sentences in this forum. It makes your posts hard to read.

I am not sure I understand your second comment about checking the Thunderbird password screen and the correct password is there but Thunderbird does not remember it. It is either there or it is not.

The master password in Thunderbird protects access to the password screen and it has nothing to do with logging into your email account. Wallet is not part of Thunderbird so again, not related.

Who is your provider? Have they implemented any security measures that require you to generate an application specific password to use with 3rd party clients?

tlwthomas
tlwthomas Umnikazi wombuzo
more options

Isisombululo Esikhethiwe

Hello Airmail 

   I figured out the problem. I did not select the check box "Manage password with password manager" before. This Time I did. Then I went into tools-options- passwords to double check. Apparently Thunderbird changed the prefix to my account and added a whole other line .... from "SMTP:/MAIL.PINN.NET. blah blah blah" to 
"MAILBOX:/PINN.NET.blah blah blah"

Thanks tlwthomas

tlwthomas
tlwthomas Umnikazi wombuzo
more options

hello airmail, sorry about the spaces never posted before. Like previously stated. I have solved the problem. Thunderbird uses a new format in the tools-options-passwords listings dialog box from the previous entry.