This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Download Files are not dragging to desktop properly

  • 5 uphendule
  • 4 zinale nkinga
  • 47 views
  • Igcine ukuphendulwa ngu svermill

more options

I am no longer able to drag and drop my downloaded files from Firefox directly to my desktop (ex: downloading a .pdf and dragging it to desktop). When I do that the file shows up as "file internet location" with the @ and the word "file" underneath it.

I've re-installed Firefox, reset download settings, etc. Nothing is working. Please help!

I've provided a screen shot of what the file looks like when dragged from my download file to the desktop.

I am no longer able to drag and drop my downloaded files from Firefox directly to my desktop (ex: downloading a .pdf and dragging it to desktop). When I do that the file shows up as "file internet location" with the @ and the word "file" underneath it. I've re-installed Firefox, reset download settings, etc. Nothing is working. Please help! I've provided a screen shot of what the file looks like when dragged from my download file to the desktop.
Ama-screenshot ananyekiwe

All Replies (5)

more options

I believe that the computer or browser thinks you want to place the link on the desktop. Not the file itself.

more options

Thanks, Fred. How do I fix this if that's the case? Thanks!

more options

Download the file, then place it where you want.

more options

Could be his bug:

  • bug 1358075 - Fx53 no longer assigns user-friendly names to .webloc files on OS X

Please do not comment in bug reports
https://bugzilla.mozilla.org/page.cgi?id=etiquette.html

more options

Thank you! It looks like it might be...how do I fix it?