![I-Thunderbird logo](https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/products/2024-02-12-07-36-53-599028_1.png)
Why am I getting 'Login to server imap.googlemail.com failed?
I am unable to connect to one of my gmail accounts with Thunderbird. This just started because it was working yesterday. I saw another answer that talked about changing the server authentication. I don't find 'Authentication method' on this Thunderbird menu. I am on an iMAC with macOS Sierra version 10.12.5. The Thunderbird version is 52.1.1. The following is from support forum with title Login to email fails.
The account type of your Gmail account(s) is IMAP. With IMAP it's recommended to set the 'Authentication type' to 'OAuth2' for both, the incoming and outgoing server.
At the top right of the Thunderbird window, click the menu button > Options > Account Settings > Server Settings Choose 'OAuth2' from the 'Authentication method' drop-down menu
Isisombululo esikhethiwe
All your outgoing (SMTP) settings are gathered together at the bottom of the list of accounts in Account Settings.
Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0All Replies (8)
Please post your Troubleshooting Information.
At the top right of the Thunderbird window, click the menu button , then select Help > Troubleshooting Information.
Press the "Copy text to clipboard button" and paste the information into your reply.
Please indicate which one is the troubled account.
Application Basics
Name: Thunderbird Version: 52.1.1 User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.12; rv:52.0) Gecko/20100101 Thunderbird/52.1.1 Profile Folder: Show in Finder Application Build ID: 20170509142926 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory Profiles: about:profiles
Mail and News Accounts account1: INCOMING: account1, , (imap) imap.googlemail.com:993, SSL, passwordCleartext OUTGOING: , smtp.googlemail.com:465, SSL, passwordCleartext, true
account2: INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
account3: INCOMING: account3, , (pop3) inbound.att.net:995, SSL, passwordCleartext OUTGOING: , outbound.att.net:465, SSL, passwordCleartext, true
account6: INCOMING: account6, , (imap) imap.mail.me.com:993, SSL, passwordCleartext OUTGOING: , smtp.mail.me.com:587, alwaysSTARTTLS, passwordCleartext, true
account7: INCOMING: account7, , (imap) imap.mail.me.com:993, SSL, passwordCleartext OUTGOING: , smtp.mail.me.com:587, alwaysSTARTTLS, passwordCleartext, true
account9: INCOMING: account9, , (pop3) inbound.att.net:995, SSL, passwordCleartext OUTGOING: , outbound.att.net:465, SSL, passwordCleartext, true
account10: INCOMING: account10, , (pop3) inbound.att.net:995, SSL, passwordCleartext OUTGOING: , outbound.att.net:465, SSL, passwordCleartext, true
account11: INCOMING: account11, , (imap) imap-mail.outlook.com:993, SSL, passwordCleartext OUTGOING: , smtp-mail.outlook.com:587, alwaysSTARTTLS, passwordCleartext, true
account12: INCOMING: account12, , (imap) imap.gmail.com:993, SSL, OAuth2 OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true
account13: INCOMING: account13, , (imap) imap.gmail.com:993, SSL, OAuth2 OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true
account14: INCOMING: account14, , (imap) imap.gmail.com:993, SSL, OAuth2 OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true
Crash Reports
Extensions ExQuilla for Microsoft Exchange, 52.2.1188, true, exquilla@mesquilla.com Lightning, 5.4.1.1, true, {e2fda1a4-762b-4020-b5ad-a41df1933103} Manually sort folders, 1.1.1, true, tbsortfolders@xulforum.org Quick Folder Move, 1.2, true, quickmove@mozilla.kewis.ch
Important Modified Preferences
Name: Value
accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false extensions.lastAppVersion: 52.1.1 font.internaluseonly.changed: true mail.openMessageBehavior.version: 1 mail.spotlight.firstRunDone: true mailnews.database.global.datastore.id: 8d8c791a-b14b-2c45-989a-e7b3d12a059 mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false… media.gmp.storage.version.observed: 1 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1496511251 places.history.expiration.transient_current_max_pages: 122334 plugin.importedState: true print.macosx.pagesetup-2: PD94bWwgdmVyc2lvbj0iMS4wIiBlbmNvZGluZz0iVVRGLTgiPz4KPCFET0NUWVBFIHBsaXN0IFBVQkxJQyAiLS8vQXBwbGUvL0RURCBQTElTVCAxLjAvL0VO… security.sandbox.content.tempDirSuffix: {3b1550d5-8511-c144-82e9-d1c3a917f708}
Graphics
GPU #1 Vendor ID: 0x10de Device ID: 0x119e
Features WebGL Renderer: NVIDIA Corporation -- NVIDIA GeForce GTX 780M OpenGL Engine -- 2.1 NVIDIA-10.17.5 355.10.05.45f01
AzureCanvasBackend: skia AzureCanvasAccelerated: 0 AzureFallbackCanvasBackend: none AzureContentBackend: skia TileHeight: 1024 TileWidth: 1024
JavaScript
Incremental GC: 1
Accessibility
Activated: 0 Prevent Accessibility: 0
Library Versions
Expected minimum version Version in use
NSPR 4.13.1 4.13.1
NSS 3.28.4 3.28.4
NSS Util 3.28.4 3.28.4
NSS SSL 3.28.4 3.28.4
NSS S/MIME 3.28.4 3.28.4
use this link http://kb.mozillazine.org/Menu_differences_in_Windows,_Linux,_and_Mac
Now you understand the menu differences, use that to convert what you found for Windows to your mac.
Or right click the account in the folder pane n the left and select settings. Then select server settings in the account settings dialog
I went to that location and the setting to change to OAuth2. Which I don't need because if you would look at the Troubleshooting Information I posted, all of the gmail accounts have this already set. Two of the accounts work, the third one doesn't.
Gmail accounts 12, 13, and 14 are already set to OAuth2 authentication.
account1: INCOMING: account1, , (imap) imap.googlemail.com:993, SSL, passwordCleartext OUTGOING: , smtp.googlemail.com:465, SSL, passwordCleartext, true
There's one Gmail account which has not.
I don't need because if you would look at the Troubleshooting Information I posted, all of the gmail accounts have this already set.
Interesting statement. See above.
Two of the accounts work, the third one doesn't.
As per your Troubleshooting Information there are 4 Gmail accounts.
Okulungisiwe
I am wrong. There are 4 gmail accounts. The attached is what I get in Advanced.. for Server Settings for the gmail account with the issue.
I found where to set OAuth2. It's on the main page of Server Settings for Thunderbird on Mac.
Okulungisiwe
I thought this was fixed. I'm able to receive email on this account. I'm unable to send emails on this account.
What other setting is needed to fix this issue?
Isisombululo Esikhethiwe
All your outgoing (SMTP) settings are gathered together at the bottom of the list of accounts in Account Settings.