This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Video not loaded

  • 3 uphendule
  • 13 zinale nkinga
  • 7 views
  • Igcine ukuphendulwa ngu leokom

leokom
leokom
more options

The video from facebook cannot be loaded in Firefox 52 ESR while it's loaded in Chrome

https://www.facebook.com/objectivetango/videos/vb.587584967951155/1204812839561695/?type=2&theater

Disabled all addons without any luck

The video from facebook cannot be loaded in Firefox 52 ESR while it's loaded in Chrome https://www.facebook.com/objectivetango/videos/vb.587584967951155/1204812839561695/?type=2&theater Disabled all addons without any luck

Isisombululo esikhethiwe

Firefox relies on built-in OS support to play (MP4) media files via the HTML5 media player. On the Windows XP platform you do not have native support for playing MP4 files with the HTML5 media player.

You can try if the solution listed here still works for you.

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 6

All Replies (3)

guigs
guigs
more options

First, that video has beautiful dancing, second, please update your Firefox version to Firefox ESR as Windows XP is most compatible with that update branch. https://www.mozilla.org/en-US/firefox.../all/

(You already mentioned that you have this installed, apologies. I will leave it there for reference for a clean install if it is needed later)

Check the extensions - make sure that at lease one video player is enabled. Fix common audio and video issues

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Isisombululo Esikhethiwe

Firefox relies on built-in OS support to play (MP4) media files via the HTML5 media player. On the Windows XP platform you do not have native support for playing MP4 files with the HTML5 media player.

You can try if the solution listed here still works for you.

leokom
leokom Umnikazi wombuzo
more options

Thanks, the solutions worked for Firefox ESR2.

Nice article in Russian that combines all needed steps at once: https://forum.mozilla-russia.org/viewtopic.php?pid=724204