This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

How can I get Thunderbird to download my emails after migrating to a new computer?

  • 2 uphendule
  • 2 zinale nkinga
  • 14 views
  • Igcine ukuphendulwa ngu kdclegg

more options

I have copied all the files under "profile" from my old computer, and the emails accounts all show up on my new computer, but it won't download any new emails.

I have copied all the files under "profile" from my old computer, and the emails accounts all show up on my new computer, but it won't download any new emails.

Isisombululo esikhethiwe

Does it give an error message?

In order to help you, please post here your Thunderbird Troubleshooting Information.

At the top right of the Thunderbird window, click the menu button (or use the regular menu at the top), then select Help: Troubleshooting Information.

Click the "Copy text to clipboard" button.  Do not check the box "Include account names"  Then paste (Ctrl-V), the text into your response here. We only need to see the sections down to and including the "Extensions" section, so you can delete the rest.

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (2)

more options

Isisombululo Esikhethiwe

Does it give an error message?

In order to help you, please post here your Thunderbird Troubleshooting Information.

At the top right of the Thunderbird window, click the menu button (or use the regular menu at the top), then select Help: Troubleshooting Information.

Click the "Copy text to clipboard" button.  Do not check the box "Include account names"  Then paste (Ctrl-V), the text into your response here. We only need to see the sections down to and including the "Extensions" section, so you can delete the rest.

more options

Thanks, Bruce. It turns out I had a Trojan horse that was messing things up.