This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Firefox has crashed during a session and will not worked since then

  • 2 uphendule
  • 1 inale nkinga
  • 1 view
  • Igcine ukuphendulwa ngu cor-el

Daniela
Daniela
more options

Dear FireFox Support-Team,

I desperately need your help! 3 days ago Firefox has crashed during a session and has not worked since then:

Crash-ID: bp-6d64c5db-9243-4337-a02b-4df8f1170623

He starts and crashes when loading the start page! I have received the following error message: 

   "Your profile "Firefox" can not be accessed. It may not exist or is not accessible"

The error message I have also inserted in the "Mozilla Crash Reporter" as a comment! Today I created on my PC a 2. user account and here works FireFox (without profil data)... I have saved all my access data only in this profile of FireFox, therefore I am urgently dependent on this profile! But I do not know what profiles I should secure, because there are 2 profiles and at 2 different places:


On this place (Local) is 1 profil: C:\Users\Danni\AppData\Local\Mozilla\Firefox\Profiles\rcjeh7nl.default-1371156587047 - on image (AS..._001)

and here (Roaming) are 2 profils: C:\Users\Danni\AppData\Roaming\Mozilla\Firefox\Profiles\7dt3la6q.default - on image (AS..._002) C:\Users\Danni\AppData\Roaming\Mozilla\Firefox\Profiles\rcjeh7nl.default-1371156587047 - on image (AS..._003)

Sorry my English is not the best but I hope you can help me! (translated with google translate)

Danni Grosseloser

Dear FireFox Support-Team, I desperately need your help! 3 days ago Firefox has crashed during a session and has not worked since then: Crash-ID: bp-6d64c5db-9243-4337-a02b-4df8f1170623 He starts and crashes when loading the start page! I have received the following error message: "Your profile "Firefox" can not be accessed. It may not exist or is not accessible" The error message I have also inserted in the "Mozilla Crash Reporter" as a comment! Today I created on my PC a 2. user account and here works FireFox (without profil data)... I have saved all my access data only in this profile of FireFox, therefore I am urgently dependent on this profile! But I do not know what profiles I should secure, because there are 2 profiles and at 2 different places: On this place (Local) is 1 profil: C:\Users\Danni\AppData\Local\Mozilla\Firefox\Profiles\rcjeh7nl.default-1371156587047 - on image (AS..._001) and here (Roaming) are 2 profils: C:\Users\Danni\AppData\Roaming\Mozilla\Firefox\Profiles\7dt3la6q.default - on image (AS..._002) C:\Users\Danni\AppData\Roaming\Mozilla\Firefox\Profiles\rcjeh7nl.default-1371156587047 - on image (AS..._003) Sorry my English is not the best but I hope you can help me! (translated with google translate) Danni Grosseloser
Ama-screenshot ananyekiwe

All Replies (2)

Shadow110
Shadow110
more options

Hi Dani, I suggest going in and saving a copy of both of them to a safe place so when working with you there is a safe copy since means so much to you. I would also like you to be aware that it is possible that the file has become corrupted and it may not be possible to use it again.

Get that done and come back and post that you have done so please.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Firefox uses two locations for the Firefox profile folder.

Location used for the main profile in "AppData\Roaming" that keeps your personal data.

  • C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\Profiles\<profile>\

Location used for the disk cache and other temporary files in "AppData\Local".

  • C:\Users\<user>\AppData\Local\Mozilla\Firefox\Profiles\<profile>\

Only your personal data in "AppData\Roaming" is important. There you find your bookmarks and saved passwords.

This is likely a problem with the profiles.ini file that seems to point to a profile folder that no longer exists.

The time stamp in the random folder name rcjeh7nl.default-1371156587047 refers to the time that this profile got created.

  • 1371156587047 means June 13, 2013

This could mean that somehow a very old profile got restored or that you really used this profile all the time or maybe your computer time has been off.

You can use the Profile Manager to create a new profile.

See also: