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Error - Key extraction command failed. How do I fix this error?

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  • Igcine ukuphendulwa ngu Matt

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I am trying to attach my public key to a message to send to a friend. I am clicking the "attach public key" button and the message is unencrypted. When I push send, I'm getting the error message, "error - key extraction command failed." How can I resolve this problem and send my public key?

Thank you!

I am trying to attach my public key to a message to send to a friend. I am clicking the "attach public key" button and the message is unencrypted. When I push send, I'm getting the error message, "error - key extraction command failed." How can I resolve this problem and send my public key? Thank you!

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Is this something to do with the use of Enigmail? If so you will need to contact their support https://www.enigmail.net/index.php/en/support