This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

master password problems

  • 3 uphendule
  • 5 zinale nkinga
  • 1 view
  • Igcine ukuphendulwa ngu christ1

more options

I have set up a master password on my Thunderbird email so that I get a prompt at startup to enter the password. However if you just click Cancel 3 times you have immediate access to all my emails. What should happen is that if Cancel is clicked the application should just close down. I have 3 email accounts in the Thunderbird so that is probably why clicking Cancel 3 times gets rid of the password prompt? PC running Thunderbird 52.2.1 (32-bit) under Windows 7 PRO

I have set up a master password on my Thunderbird email so that I get a prompt at startup to enter the password. However if you just click Cancel 3 times you have immediate access to all my emails. What should happen is that if Cancel is clicked the application should just close down. I have 3 email accounts in the Thunderbird so that is probably why clicking Cancel 3 times gets rid of the password prompt? PC running Thunderbird 52.2.1 (32-bit) under Windows 7 PRO

All Replies (3)

more options

Read this https://support.mozilla.org/en-US/kb/protect-your-thunderbird-passwords-master-password

As you can see the master password protects passwords. Not mail.

more options

OK thanks Matt. I was just wanting to use it as a gatekeeper so that the application wouldn't even open without the master password and therefore preventing access to my emails.

more options

Isisombululo Esikhethiwe