This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

In Windows Vista, I have to keep the mouse moving to avoid freezing

  • 2 uphendule
  • 1 inale nkinga
  • 3 views
  • Igcine ukuphendulwa ngu crapon

more options

I have the latest update for my computer - 52.3.0 (32 bit), and I'm using Windows Vista which I know is no longer supported. Perhaps that is the cause of the problem. Do I have to abandon Firefox or is there a way to continue using it?

I have the latest update for my computer - 52.3.0 (32 bit), and I'm using Windows Vista which I know is no longer supported. Perhaps that is the cause of the problem. Do I have to abandon Firefox or is there a way to continue using it?

Isisombululo esikhethiwe

hi, this is often a symptom of malware on a system. next to the security software already in place, please run a scan with various other security tools like the free version of malwarebytes, adwcleaner & eset online one-time scanner.

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 1

All Replies (2)

more options

Isisombululo Esikhethiwe

hi, this is often a symptom of malware on a system. next to the security software already in place, please run a scan with various other security tools like the free version of malwarebytes, adwcleaner & eset online one-time scanner.

more options

Thanks. This was solved by running Malwarebyte.