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Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Firefox crashes. Won't launch at all.

  • 4 uphendule
  • 5 zinale nkinga
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  • Igcine ukuphendulwa ngu philipp

Thaddeus
Thaddeus
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Firefox was working for a year. Now the crash reporter appears when trying to start it, even with holding "shift" to start in safe mode. Crash ID: bp-0557e5a4-57c8-45f3-b017-811e92160601

Even after uninstall, deleted all Mozilla folders, removed any reference to Firefox in the registry, then a Firefox 52.3.0esr clean install on Windows XP SP3.

Firefox was working for a year. Now the crash reporter appears when trying to start it, even with holding "shift" to start in safe mode. Crash ID: bp-0557e5a4-57c8-45f3-b017-811e92160601 Even after uninstall, deleted all Mozilla folders, removed any reference to Firefox in the registry, then a Firefox 52.3.0esr clean install on Windows XP SP3.

Isisombululo esikhethiwe

hi, in case you're a user of malwarebytes please see https://forums.malwarebytes.com/topic/209334-install-3222018-and-firefox-5230-crashes/ and disable self-protection.

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 1

All Replies (4)

FredMcD
FredMcD
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Crash Not Found We couldn't find the Crash ID you're after.

In the address bar, type about:crashes<enter>.

Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx29

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support +++++++++++++++++++++++ If you can't get Firefox to open, you will have to do this the hard way.

https://support.mozilla.org/en-US/kb/mozillacrashreporter Open the file browser / explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;

Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted

Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted

Copy the most recent 5-7 File Names in the folder. Post the information in the reply box.

FredMcD
FredMcD
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How long between starting Firefox and it crashing?

Start your Computer in safe mode with network support. Then start Firefox. Try Safe websites. Is the problem still there?

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia

Thaddeus
Thaddeus Umnikazi wombuzo
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I thank all who are trying to help, but FredMcD, you're trying to be funny, right? "In the address bar, type about:crashes<enter>" As I stated, there is no address bar. Firefox does not launch, start, run, display. Only the crash reporter window is displayed. I got the crash ID from the only file in the "...\Crash Reports\Submitted" folder. That was the total content of the file. I don't have access to the troubled computer all the time, but I will have Windows XP started in safe mode next to see if Firefox will launch. Chrome and Internet Explorer 8 both work, but IE8 is useless on most sites these days.

philipp
philipp
  • Moderator
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Isisombululo Esikhethiwe

hi, in case you're a user of malwarebytes please see https://forums.malwarebytes.com/topic/209334-install-3222018-and-firefox-5230-crashes/ and disable self-protection.