This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Although I know how to customise, drag and drop just does not drag or drop

  • 3 uphendule
  • 7 zinale nkinga
  • 1 view
  • Igcine ukuphendulwa ngu Mkll

Bob1001
Bob1001
more options

The page to customise is OK it is just that nothing happens if I try and drag. I am using a windows surface tablet with Windows 10 and the latest version 57.00 of Firefox. I have tried the tablet profile but that does not help.

The page to customise is OK it is just that nothing happens if I try and drag. I am using a windows surface tablet with Windows 10 and the latest version 57.00 of Firefox. I have tried the tablet profile but that does not help.

Isisombululo esikhethiwe

Glad you found a solution!

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (3)

Mkll
Mkll
more options

Hello, try switching the Density to touch in the Customize Firefox menu, it is located at the bottom right -- Next to Themes! If this helped let me know, and mark as solution if it solved your issue.

Bob1001
Bob1001 Umnikazi wombuzo
more options

Thank you, I had tried that. When I touch the icon a square appears round it as though it is going to drag but it does not move.

I have found a solution .

As I have a clip on keyboard and only need to set things up it works from the keyboard. A hand appears and I can easily drag and drop.

Mkll
Mkll
more options

Isisombululo Esikhethiwe

Glad you found a solution!