Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

after last update using window 7 can not put in a sleep mode

  • 1 baphendule
  • 1 inale nkinga
  • 16 views
  • Igcine ukuphendulwa ngu Shadow110

djschlief
djschlief
more options

Put in sleep mode screen will sleep first but then the cpu will not sleep it will turn it self back on. Was having problem a few days before the update that foxfire was having trouble starting after a sleep mode. I had to take the cpu down and back up.

Put in sleep mode screen will sleep first but then the cpu will not sleep it will turn it self back on. Was having problem a few days before the update that foxfire was having trouble starting after a sleep mode. I had to take the cpu down and back up.

All Replies (1)

Shadow110
Shadow110
more options

I do not know. Seen same issue on a Win 10 and it had it's Bios all out of wack and needed to go through and reset it back up and a Refresh of Windows. Corrupted files can do that. If started before then it was not the update causing that issue.

"I had to take the cpu down and back up. " I have no idea what this means.

Can check and do a reinstall :

Then Delete the Mozilla Firefox Folders in C:\Program Files and C:\Program Files(x86) Then restart system. Then run Windows Disk Cleanup. Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do : https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

Reinstall with Current Release Firefox 57.0 with a Full Version Installer https://www.mozilla.org/firefox/all/

Please let us know if this solved your issue or if need further assistance.