Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

on netflix,or amazon etc. about every 30 seconds my streaming will stop once i move the pointer it will start up again How do i fix

  • 1 baphendule
  • 3 zinale nkinga
  • 1 view
  • Igcine ukuphendulwa ngu Madasan

k.greene74
k.greene74
more options

The picture is still there but fuzzy and the sound stops

The picture is still there but fuzzy and the sound stops

All Replies (1)

Madasan
Madasan
  • Moderator
  • Administrator
more options

Hi k.greene74,

Can you please check out the article and see if the instructions there help? https://support.mozilla.org/en-US/kb/fix-common-audio-and-video-issues

Let me know if it doesn't work!