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my firefox is not syncing

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vogue20033
vogue20033
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This is what i got when i check the error log:

1515964601152 Sync.Service DEBUG User-Agent: Firefox/57.0.4 (Windows NT 10.0; Win64; x64) FxSync/1.59.0.20180103231032.desktop 1515964601152 Sync.Service INFO Starting sync at 2018-01-14 22:16:41 in browser session DEwz6fN0kVtv 1515964601153 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1515964601158 Sync.Telemetry TRACE observed weave:service:sync:start 1515964601159 Sync.Status INFO Resetting Status. 1515964601159 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1515964601162 Sync.BrowserIDManager DEBUG _ensureValidToken already has one 1515964601193 Sync.AsyncResource WARN GET request to https://sync-464-us-west-2.sync.services.mozilla.com/1.5/66337569/info/collections failed: [Exception... "NS_ERROR_UNKNOWN_HOST" nsresult: "0x804b001e (NS_ERROR_UNKNOWN_HOST)" location: "JS frame :: resource://services-sync/resource.js :: Channel_onStopRequest :: line 424" data: no] Stack trace: Channel_onStopRequest()@resource://services-sync/resource.js:424 1515964601195 Sync.Status DEBUG Status.sync: success.sync => error.login.reason.network 1515964601195 Sync.Status DEBUG Status.service: success.status_ok => error.sync.failed 1515964601197 Sync.SyncScheduler DEBUG Next sync in 600000 ms. 1515964601202 Sync.ErrorHandler ERROR Sync encountered an error: [Exception... "NS_ERROR_UNKNOWN_HOST" nsresult: "0x804b001e (NS_ERROR_UNKNOWN_HOST)" location: "JS frame :: resource://services-sync/resource.js :: Channel_onStopRequest :: line 424" data: no] Stack trace: Channel_onStopRequest()@resource://services-sync/resource.js:424 1515964601206 Sync.Telemetry TRACE observed weave:service:sync:error 1515964601214 Sync.Service DEBUG Exception calling anonymous function: [Exception... "NS_ERROR_UNKNOWN_HOST" nsresult: "0x804b001e (NS_ERROR_UNKNOWN_HOST)" location: "JS frame :: resource://services-sync/resource.js :: Channel_onStopRequest :: line 424" data: no] Stack trace: Channel_onStopRequest()@resource://services-sync/resource.js:424 1515964601220 Sync.ErrorHandler DEBUG Addons installed: 6 1515964601221 Sync.ErrorHandler DEBUG - Awesome Screenshot - Capture, Annotate & More, version 3.0.21, id jid0-GXjLLfbCoAx0LcltEdFrEkQdQPI@jetpack 1515964601222 Sync.ErrorHandler DEBUG - Avast Online Security, version 12.0.296, id wrc@avast.com 1515964601222 Sync.ErrorHandler DEBUG - Font Finder, version 0.1.8, id {a658a273-612e-489e-b4f1-5344e672f4f5} 1515964601223 Sync.ErrorHandler DEBUG - Tile Tabs WE, version 6.5, id tiletabs-we@DW-dev 1515964601224 Sync.ErrorHandler DEBUG - Avast SafePrice, version 12.0.405, id sp@avast.com 1515964601224 Sync.ErrorHandler DEBUG - Wappalyzer, version 5.4.4, id wappalyzer@crunchlabz.com

This is what i got when i check the error log: 1515964601152 Sync.Service DEBUG User-Agent: Firefox/57.0.4 (Windows NT 10.0; Win64; x64) FxSync/1.59.0.20180103231032.desktop 1515964601152 Sync.Service INFO Starting sync at 2018-01-14 22:16:41 in browser session DEwz6fN0kVtv 1515964601153 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1515964601158 Sync.Telemetry TRACE observed weave:service:sync:start 1515964601159 Sync.Status INFO Resetting Status. 1515964601159 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1515964601162 Sync.BrowserIDManager DEBUG _ensureValidToken already has one 1515964601193 Sync.AsyncResource WARN GET request to https://sync-464-us-west-2.sync.services.mozilla.com/1.5/66337569/info/collections failed: [Exception... "NS_ERROR_UNKNOWN_HOST" nsresult: "0x804b001e (NS_ERROR_UNKNOWN_HOST)" location: "JS frame :: resource://services-sync/resource.js :: Channel_onStopRequest :: line 424" data: no] Stack trace: Channel_onStopRequest()@resource://services-sync/resource.js:424 1515964601195 Sync.Status DEBUG Status.sync: success.sync => error.login.reason.network 1515964601195 Sync.Status DEBUG Status.service: success.status_ok => error.sync.failed 1515964601197 Sync.SyncScheduler DEBUG Next sync in 600000 ms. 1515964601202 Sync.ErrorHandler ERROR Sync encountered an error: [Exception... "NS_ERROR_UNKNOWN_HOST" nsresult: "0x804b001e (NS_ERROR_UNKNOWN_HOST)" location: "JS frame :: resource://services-sync/resource.js :: Channel_onStopRequest :: line 424" data: no] Stack trace: Channel_onStopRequest()@resource://services-sync/resource.js:424 1515964601206 Sync.Telemetry TRACE observed weave:service:sync:error 1515964601214 Sync.Service DEBUG Exception calling anonymous function: [Exception... "NS_ERROR_UNKNOWN_HOST" nsresult: "0x804b001e (NS_ERROR_UNKNOWN_HOST)" location: "JS frame :: resource://services-sync/resource.js :: Channel_onStopRequest :: line 424" data: no] Stack trace: Channel_onStopRequest()@resource://services-sync/resource.js:424 1515964601220 Sync.ErrorHandler DEBUG Addons installed: 6 1515964601221 Sync.ErrorHandler DEBUG - Awesome Screenshot - Capture, Annotate & More, version 3.0.21, id jid0-GXjLLfbCoAx0LcltEdFrEkQdQPI@jetpack 1515964601222 Sync.ErrorHandler DEBUG - Avast Online Security, version 12.0.296, id wrc@avast.com 1515964601222 Sync.ErrorHandler DEBUG - Font Finder, version 0.1.8, id {a658a273-612e-489e-b4f1-5344e672f4f5} 1515964601223 Sync.ErrorHandler DEBUG - Tile Tabs WE, version 6.5, id tiletabs-we@DW-dev 1515964601224 Sync.ErrorHandler DEBUG - Avast SafePrice, version 12.0.405, id sp@avast.com 1515964601224 Sync.ErrorHandler DEBUG - Wappalyzer, version 5.4.4, id wappalyzer@crunchlabz.com

All Replies (1)

cor-el
cor-el
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1515964601202 Sync.ErrorHandler ERROR Sync encountered an error: [Exception... "NS_ERROR_UNKNOWN_HOST" nsresult: "0x804b001e (NS_ERROR_UNKNOWN_HOST)" location: "JS frame :: resource://services-sync/resource.js :: Channel_onStopRequest :: line 424" data: no]

In case of issues with Sync you can try this:

Disconnect from Sync and Reconnect to Sync again.

You can disconnect from Sync by clicking the e-mail address in the "3-bar" Firefox menu button drop-down list or go to "Options/Preferences > Sync".

Delete the signedInUser.json file in the Firefox profile folder and delete the Weave folder (Sync was formerly named Weave). Remove an existing chrome://FirefoxAccounts entry in the Firefox Password Manager. If that isn't enough then delete the prefs.js files to reset all prefs and maybe also delete the compatibility.ini file to reinitialize the profile.

Delete and re-create the Firefox account or change the Sync password. Note that changing the Sync password will wipe all data stored on the Sync server.

Can you log in to the Sync account via this page?

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.