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Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

outlook.live emails dont load completely. click on link in email and it is as if i'm clicking on the email directly beneath

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After outlook.live opens, and I open the first email, I am able to hover and see the mouse pointer change to the little finger pointing hand, showing that this is a clickable link and I am able to click on the link inside the email, opening it in a new tab. That all works fine the first time I do this. However, closing this email and opening ANY subsequent email, fails. The subsequent email opens, but the mouse no longer reacts to hovering over links in the body of the message. When I try to click on a link in the body of the "subsequent open email message", it opens whatever email I happen to be hovering over, as if the open email message weren't there and this also closes the email message that "was" open and then opens the whatever email message was under it. It is as if I deliberately skipped down 10 email messages and clicked on it to open, even though I couldn't actually see it, because I was working inside a different email that was already open. its so messed up!

Note: this does not happen in Chrome or Edge and I am using Windows 10

After outlook.live opens, and I open the first email, I am able to hover and see the mouse pointer change to the little finger pointing hand, showing that this is a clickable link and I am able to click on the link inside the email, opening it in a new tab. That all works fine the first time I do this. However, closing this email and opening ANY subsequent email, fails. The subsequent email opens, but the mouse no longer reacts to hovering over links in the body of the message. When I try to click on a link in the body of the "subsequent open email message", it opens whatever email I happen to be hovering over, as if the open email message weren't there and this also closes the email message that "was" open and then opens the whatever email message was under it. It is as if I deliberately skipped down 10 email messages and clicked on it to open, even though I couldn't actually see it, because I was working inside a different email that was already open. its so messed up! Note: this does not happen in Chrome or Edge and I am using Windows 10

Isisombululo esikhethiwe

This should be fixed in the next Firefox 58 update -- 1-3 weeks from now. Until then, you can try one of these workarounds:

(1) Use the Reading pane

If you have a wide display, you could try using the Reading pane on the right side of the Inbox.


(2) Use older layout code within Firefox

(A) In a new tab, type or paste about:config in the address bar and press Enter/Return. Click the button promising to be careful or accepting the risk.

(B) In the search box above the list, type or paste stylo and pause while the list is filtered

(C) Double-click the layout.css.stylo-blocklist.enabled preference to switch the value from false to true

(D) Double-click the layout.css.stylo-blocklist.blocked_domains preference and set the value to live.com and click OK. (In the unlikely event that you already had one or more sites listed add ,live.com to the list.)

Then exit/quit Firefox and start it up again to make the change effective.

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 1

All Replies (3)

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I forgot to mention that I disabled all add-ons and the problem persists

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hi, this is a problem with firefox 58 and we are looking into a fix for that. as a workaround you could switch to the outlook beta interface which shouldn't be affected by this issue...

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Isisombululo Esikhethiwe

This should be fixed in the next Firefox 58 update -- 1-3 weeks from now. Until then, you can try one of these workarounds:

(1) Use the Reading pane

If you have a wide display, you could try using the Reading pane on the right side of the Inbox.


(2) Use older layout code within Firefox

(A) In a new tab, type or paste about:config in the address bar and press Enter/Return. Click the button promising to be careful or accepting the risk.

(B) In the search box above the list, type or paste stylo and pause while the list is filtered

(C) Double-click the layout.css.stylo-blocklist.enabled preference to switch the value from false to true

(D) Double-click the layout.css.stylo-blocklist.blocked_domains preference and set the value to live.com and click OK. (In the unlikely event that you already had one or more sites listed add ,live.com to the list.)

Then exit/quit Firefox and start it up again to make the change effective.