This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Firefox sporadically cannot access Google sites

  • 1 baphendule
  • 2 zinale nkinga
  • 1 view
  • Igcine ukuphendulwa ngu Shadow110

more options

Happens often: MacBook OS 10.13.3 Enter Gmail with Firefox. Works initially. After a while, page becomes unresponsive. Try other Google pages, none works Other -non Goggle- sites work fine Close Firefox, reopen, still no access to Google Safari enters Google places without problem

Happens often: MacBook OS 10.13.3 Enter Gmail with Firefox. Works initially. After a while, page becomes unresponsive. Try other Google pages, none works Other -non Goggle- sites work fine Close Firefox, reopen, still no access to Google Safari enters Google places without problem

All Replies (1)

more options

Hi, Please empty your cache and cookies for google and see if that helps. Could be a corrupted cookie. TEST''issue still there ? Try SAFE MODE

In Firefox Safe mode these changes are effective:

  • all extensions are disabled (about:addons)
  • default theme is used (no persona)
  • userChrome.css and userContent.css are ignored (chrome folder)
  • default toolbar layout is used (file: localstore-safe.rdf)
  • Javascript JIT compilers are disabled (prefs: javascript.options.*jit)
  • hardware acceleration is disabled (Options > Advanced > General)
  • plugins are not affected
  • preferences are not affected

TEST'''''''''''''''''''''''''''''''''''''''''''''''''''''''''''issue still there ?