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Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

I am NOT able to install Fire Fox...and can't resolve the issue of a missing profile. HELPPPPPPPP!

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I have tried to find a way to install and keep getting the "missing or damaged profile message". I have un-installed Firefox, tried to re-install...and still the problem persists.

Please advise

I have tried to find a way to install and keep getting the "missing or damaged profile message". I have un-installed Firefox, tried to re-install...and still the problem persists. Please advise

All Replies (2)

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Wel, it works for most. Give it a try http://mzl.la/1ApHClJ

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Try to use the Profile Manager to create a new profile.

If you need to recover data from an older profile, see;