This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Facebook videos play OK at the beginning, but then stops playing after a while

  • 1 baphendule
  • 1 inale nkinga
  • 13 views
  • Igcine ukuphendulwa ngu FredMcD

calebwilliams
calebwilliams
more options

When surfing Facebook, the videos play at the beginning of the session, and will play for about 4 hours. Then, they stop playing. Sometimes my sound also gets turned off, and I can not hear youtube videos or podcasts. When I re-start, the problem goes away, and I can watch videos again.

Anybody have any ideas? Does something fill up that a restart clears, or what?

Windows 7 with 8mb of ram.

When surfing Facebook, the videos play at the beginning of the session, and will play for about 4 hours. Then, they stop playing. Sometimes my sound also gets turned off, and I can not hear youtube videos or podcasts. When I re-start, the problem goes away, and I can watch videos again. Anybody have any ideas? Does something fill up that a restart clears, or what? Windows 7 with 8mb of ram.

All Replies (1)

FredMcD
FredMcD
more options

Make sure you are not blocking content.

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

One issue that seems more common lately is Firefox's Tracking Protection feature. When it is blocking content in a page, a shield icon will appear at the left end of the address bar next to the padlock icon. This article has more info on managing this feature: Tracking Protection {web link}